As a first step, we encourage you to discuss your complaint with your preferred Western Toyota location or our dedicated Customer Relationship Manager. The minimum information required to investigate a complaint includes:

Personal details

Including your name, address, phone number and email.

Vehicle identification

Vehicle Identification Number (VIN) and/or registration number.

Vehicle details

Age and kilometres travelled.

Details of your complaint

Please include as much information as possible.

Contact Us



NSW Fair Trading
NSW Fair Trading

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